Secure Checkout
Payment details are submitted through the secure checkout experience available on our store.
Solmira checkout care
Payment Policy
Solmira is designed to make checkout clear, secure, and easy to understand. This policy explains how payments are handled, when charges may appear, how automatic discounts apply, what to do if a payment fails, and how billing support works for orders across our women’s footwear collections.
Clear Pricing
Product pricing, automatic discounts, taxes when applicable, and free shipping are shown before purchase.
Automatic Savings
Eligible email subscriber and promotional discounts apply automatically when conditions are met.
24/7 Support
Our customer care team can help with billing questions, payment concerns, and order review requests.
Checkout flow
A simple payment process from cart to confirmation.
Whether you are ordering ballet flats for everyday dressing, loafers for polished routines, walking shoes for daily comfort, block heels for events, or wedding guest heels for a special date, payment is completed through a clear checkout path before your order begins processing.
Before you pay
Review every detail before placing your order.
Please confirm your footwear style, color, size, quantity, shipping address, email address, and payment information before submitting checkout. A careful review helps prevent billing confusion, incorrect order details, address issues, and delays after payment has been authorized.
Free Shipping
All Solmira products ship free, so no standard shipping fee is added at checkout.
Order Confirmation
A confirmation is sent to the email address entered at checkout after the order is placed.
01
Cart Review
Check the selected footwear style, size, color, quantity, price, and any automatic offer shown before moving to checkout.
02
Checkout Details
Enter your email, shipping address, and billing details carefully. The email used at checkout is where order updates are sent.
03
Payment Authorization
Your payment method may be authorized when checkout is submitted. If approved, the order can move into preparation.
04
Confirmation Sent
After successful checkout, an order confirmation is sent. Please keep it for reference if you need payment or order support.
Accepted payment experience
Available payment options appear at checkout.
Solmira displays the available payment options during checkout. The exact methods shown may depend on checkout settings, payment provider availability, your device, your location, and the payment information entered. Please use only a payment method that you are authorized to use.
Cards
Major credit and debit card options may be available at checkout when supported by the payment processor and your issuing bank.
Digital options
Digital wallet or accelerated checkout options may appear when available and properly enabled for your device, browser, or account.
Final review
Before submitting payment, review the final order amount, shipping information, discount status, and item details shown on the checkout page.
Discount clarity
Automatic offers are designed to be easy to read.
Solmira may offer automatic savings that appear in checkout when the order qualifies. Please review the final amount before payment because discounts must be visible in the checkout summary to apply to that order.
Email Subscriber Discount
Customers who successfully subscribe by email may receive an automatic 15% sitewide discount. This offer is not limited to a first order only and does not require a discount code when the qualifying conditions are met.
Selected Promotional Products
Some selected promotional products may receive an automatic 20% discount. This discount does not require a code, but it only applies to eligible products included in the active promotion.
Checkout Amount Review
The final checkout summary is the best place to confirm whether an automatic discount has applied. Please review the total before submitting payment, especially when ordering multiple footwear styles.
Billing and authorization
Payment approval happens before fulfillment begins.
When an order is submitted, the payment method may be authorized or charged depending on the checkout process and payment provider. Once payment is approved, Solmira can begin order review, preparation, and shipping steps. If payment is declined, interrupted, or incomplete, the order may not be successfully created.
Your bank or payment provider may show a pending authorization before the final charge is fully settled. Pending authorizations are controlled by the payment provider or card issuer and may take time to update, release, or convert into a completed charge.
✓
Use accurate billing details.
The billing name, address, card details, and security information should match what your bank or payment provider expects.
✓
Check for pending authorizations.
A failed or interrupted payment attempt may still briefly appear as pending with your bank before it is removed.
✓
Avoid refreshing during checkout.
Refreshing, closing the page, or pressing back during payment may interrupt authorization or create uncertainty.
✓
Keep your confirmation email.
The confirmation email helps our team review payment-related questions more efficiently if support is needed.
Important payment notes
Transparent details for a smoother order experience.
Payment policies protect the checkout experience for both customers and the store. The details below explain how common billing situations are handled after an order is placed.
Currency Display
ReviewPrices, discounts, taxes when applicable, and final order totals are displayed during checkout before payment is submitted. Please review the final amount carefully before placing your order.
Taxes and Fees
ShownAny applicable taxes or required charges are calculated and displayed where required during checkout. The final checkout total is the amount submitted for payment approval.
Failed Payments
RetryIf payment fails, please confirm your card information, billing address, account balance, bank approval settings, and browser connection. You may try again or use another available payment method at checkout.
Duplicate Attempts
CheckIf you believe you submitted more than one payment attempt, check your confirmation emails and bank activity. Pending authorizations do not always mean completed orders.
Refund Timing
ProviderApproved refunds are generally returned to the original payment method. After a refund is issued, the time it takes to appear depends on the payment provider, bank, or card issuer.
Fraud Review
SafetyOrders may be reviewed for payment safety, address accuracy, unusual activity, or checkout inconsistencies. Solmira may request clarification or cancel an order when payment risk cannot be reasonably resolved.
When will I be charged for my order?
Payment may be authorized or charged when your checkout is submitted, depending on the payment method and provider. If payment is approved, the order can move into review and preparation. If payment is not approved, the order may not be successfully created.
Which payment methods can I use?
Available payment methods are shown directly at checkout. Options may include supported card payments or digital checkout methods when they are available for your device, browser, location, and payment provider.
How does the 15% email subscriber discount work?
Customers who successfully subscribe by email may receive an automatic 15% sitewide discount. This discount is not first-order only and does not require a discount code when the checkout conditions are met.
How does the 20% promotional product discount work?
Selected promotional products may receive an automatic 20% discount. The discount applies only to eligible promotional items and should be visible in the checkout summary before payment is submitted.
Why do I see a pending charge after a failed payment?
Some banks temporarily show pending authorizations even when a checkout attempt does not complete. Pending authorizations are controlled by the payment provider or card issuer and may disappear after the provider updates the transaction status.
Can I change my payment method after placing an order?
Once an order has been placed, the payment method generally cannot be changed on that same order. If your payment details were incorrect or you need help reviewing the order, contact support as soon as possible with your order information.
What should I do if my payment is declined?
Please confirm your card number, expiration date, security code, billing address, account balance, bank restrictions, and browser connection. You may also try another available payment method shown at checkout.
Will free shipping change my payment total?
Solmira provides free shipping on all products. The checkout total should show product pricing, eligible automatic discounts, and any applicable taxes or required charges, without adding a standard shipping fee.
How are refunds returned if an order is approved for return?
Approved refunds are generally returned to the original payment method. After the refund is issued, the exact posting time depends on the payment provider, bank, or card issuer. Solmira offers free returns and exchanges within 30 days according to the applicable return conditions.
Need billing help?
Payment support is available 24/7.
If you need help with a declined payment, pending charge, automatic discount, billing detail, duplicate attempt, or refund question, please include your order number, checkout email, and a clear description of the issue so our team can review the request efficiently.
Solmira support
support@solmira.quest
+1 (252) 255-8006
6743 Go Dr Charlotte, NC 28215 United States
Contact Support