Free Shipping
All Solmira products ship free, including flats, loafers, sneakers, heels, sandals, and boots.
Solmira Customer Agreement
Terms & Conditions
These Terms & Conditions explain the rules that apply when you access Solmira, browse our women’s footwear collections, place an order, use our website content, subscribe by email, request customer support, or interact with our services. By using this website, you agree to follow these terms and all related store policies.
Our goal is to keep every shopping experience clear, fair, polished, and easy to understand.
3–5 Business Days
Orders are typically delivered within 3–5 business days after processing and fulfillment.
30-Day Returns
Free returns and exchanges are available within 30 days according to our return requirements.
24/7 Support
Customer support is available for order questions, sizing help, delivery updates, and returns.
Before You Shop
A Clear Agreement For Every Step
Solmira provides women’s footwear for everyday dressing, fashion styling, seasonal wardrobes, and special occasions. These terms are designed to outline how our website may be used, how orders are placed, how product information should be understood, and how customer benefits such as free shipping, delivery timing, automatic discounts, returns, and exchanges work together.
Please read these terms carefully before placing an order. If you do not agree with any part of these Terms & Conditions, you should stop using the website. Continued access to the website or completion of a purchase means you accept the terms described on this page.
Website Use
You agree to use Solmira for lawful personal shopping, product research, and customer support purposes.
Order Agreement
By placing an order, you confirm that your order details, contact information, and shipping address are accurate.
Policy Alignment
Shipping, payment, return, exchange, and privacy policies work together with these Terms & Conditions.
Customer Support
Our support team is available 24/7 to help clarify order, delivery, return, and product-related questions.
Core Terms
Your Responsibilities When Using Solmira
These terms apply to visitors, customers, subscribers, and anyone who interacts with Solmira’s website, product pages, checkout experience, customer support channels, or online content.
01
Acceptance Of Terms
By visiting Solmira, browsing our footwear collections, subscribing to our email list, submitting an order, or contacting customer support, you agree to be bound by these Terms & Conditions and any related policies referenced on the website.
These terms may apply to browsing, checkout, account communication, discounts, shipping, returns, and support.
If you do not accept the terms, please do not use the website or complete a purchase.
02
Eligibility And Accuracy
You must provide accurate and complete information when placing an order, including your name, email address, phone number when requested, shipping address, and payment details. Solmira is not responsible for delays caused by incorrect or incomplete customer information.
You agree not to impersonate another person or submit misleading order details.
You are responsible for reviewing shipping information before completing checkout.
03
Product Information
Solmira aims to present product descriptions, images, colors, sizing details, and footwear features as clearly as possible. However, product colors may appear slightly different depending on screen settings, lighting, device display, and photography conditions.
Product information may be updated to improve clarity, accuracy, or customer understanding.
Availability may change based on inventory movement and customer demand.
04
Fair Website Use
You agree not to misuse the website, disrupt its functionality, attempt unauthorized access, copy content for commercial use, scrape data, submit harmful code, interfere with checkout, or use Solmira in a way that damages the store or other customers.
Automated misuse, fraudulent activity, or abusive behavior may result in order cancellation.
Solmira may restrict access when website security or customer trust is at risk.
Order Confirmation
After checkout, customers may receive an order confirmation by email. This confirmation means the order was submitted, but it does not guarantee final acceptance if there is an address issue, payment issue, inventory issue, pricing error, fraud concern, or other order-related problem that requires review.
Pricing And Availability
Product prices, promotional offers, discounts, and availability may change without prior notice. Solmira may correct pricing, product, or availability errors when discovered. If an error affects your order, we may contact you, cancel the affected item, or provide available options where appropriate.
Automatic Discounts
Email subscribers receive an automatic 15% sitewide discount after successful subscription. Selected promotional products may receive an automatic 20% discount. These discounts do not require a code and are applied according to current store settings, product eligibility, and checkout conditions.
Order Changes
Customers should review all order details before purchase. Once an order has been placed, changes may not always be possible, especially after processing begins. If you notice an issue, contact customer support as soon as possible so we can review available options.
Cancellation Rights
Solmira may cancel or refuse orders when necessary, including suspected fraud, payment failure, unavailable products, incorrect pricing, incomplete address information, misuse of promotions, policy abuse, or activity that may harm the store or other customers.
Personal Use
Solmira products are intended for personal use and gifting. We may limit or refuse orders that appear to be placed for unauthorized resale, bulk misuse, automated purchasing, or activity that conflicts with the purpose of the website.
Customer Policies
Shipping, Returns, Payments And Support
Solmira’s customer terms include practical service commitments that support the full shopping journey. These include free shipping on all products, delivery within 3–5 business days, free returns and exchanges within 30 days, customer support available 24/7, and clear payment expectations during checkout.
Shipping Terms
All products ship free. Delivery is typically completed within 3–5 business days, subject to order processing, carrier conditions, address accuracy, holidays, and unexpected service interruptions.
Returns And Exchanges
Customers may request free returns or exchanges within 30 days when the order meets our return requirements. Items should be returned in suitable condition according to the applicable policy.
Payment Authorization
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment details are accurate.
Failed Payments
If a payment is declined, incomplete, reversed, disputed, or flagged for review, Solmira may delay, cancel, or refuse fulfillment until the issue is resolved.
Email Communication
Order-related emails may include confirmations, shipping updates, customer support responses, return instructions, or important notices related to your purchase.
Support Requests
Support is available 24/7. Customers should provide order details when requesting help so we can review the issue clearly and respond more efficiently.
Website Rights And Legal Notes
Content, Liability And Policy Updates
The following terms help protect Solmira’s website experience, brand presentation, customer trust, and operational clarity. They apply to website content, intellectual property, customer conduct, service limitations, and future updates to these Terms & Conditions.
1
Website Content
Text, page layouts, images, graphics, brand presentation, product descriptions, and other website materials may not be copied, modified, reproduced, or used for unauthorized commercial purposes.
2
Service Availability
Solmira works to keep the website available and functional, but we do not guarantee uninterrupted access. Maintenance, technical issues, updates, or third-party disruptions may affect availability.
3
Limitation Of Liability
To the fullest extent permitted by applicable law, Solmira is not responsible for indirect, incidental, special, or consequential damages arising from website use, product purchase, delays, or policy-related issues.
4
Terms Updates
Solmira may update these Terms & Conditions when needed. Continued use of the website after updates means you accept the revised terms as posted on this page.
Terms FAQs
Questions About These Terms
These answers summarize common questions about Solmira’s Terms & Conditions, including website use, checkout, discounts, delivery, returns, cancellations, and customer support.
When do these Terms & Conditions apply?
These terms apply when you visit Solmira, browse products, subscribe by email, place an order, use website content, contact customer support, request a return, or interact with any part of the online store.
Can Solmira change an order after checkout?
Solmira may review, adjust, cancel, or refuse an order when necessary, including payment problems, inaccurate shipping information, inventory issues, pricing errors, suspected fraud, promotion misuse, or other policy-related concerns.
Are product colors always exact?
Product colors are presented as accurately as possible, but slight differences may occur because of screen settings, lighting, photography, device displays, and material reflections. Customers should review product details carefully before ordering.
How do automatic discounts work?
Email subscribers receive an automatic 15% sitewide discount after successful subscription. Selected promotional products may receive an automatic 20% discount. No code is required, and discounts apply according to current store eligibility settings.
What are the shipping terms?
Solmira offers free shipping on all products. Orders are typically delivered within 3–5 business days, although delivery may be affected by processing, carrier delays, address issues, holidays, weather, or unexpected service disruptions.
What are the return and exchange terms?
Solmira offers free returns and exchanges within 30 days. Returned items must meet the applicable return requirements. Customers should review the return instructions and contact support if they need help with the process.
Can website content be copied?
Solmira website content, including text, product descriptions, images, page layouts, graphics, and brand presentation, may not be copied, modified, reproduced, or used for unauthorized commercial purposes without permission.
Where can customers request help?
Customer support is available 24/7. For help with orders, delivery, returns, exchanges, sizing, product questions, or policy clarification, please visit the Solmira contact page.
Terms Built For A Clear Shopping Experience
Solmira’s Terms & Conditions are designed to support a transparent and polished customer experience across women’s footwear categories, including ballet flats, loafers, walking shoes, sneakers, block heels, pumps, sandals, evening shoes, wedding guest heels, ankle boots, and knee-high boots.
Business
Solmira
Address
6743 Go Dr, Charlotte, NC 28215, United States
Email
support@solmira.quest
Phone
+1 (252) 255-8006