Review Eligibility
Confirm your item is within 30 days of delivery, unworn, clean, undamaged, and returned with its original packaging, shoe box, inserts, and included accessories.
Solmira Customer Care
Returns & Exchanges
A refined return experience for women’s footwear, designed to keep sizing, comfort, and occasion styling simple. Solmira accepts eligible returns and exchanges within 30 days, with clear guidance for unworn shoes, original packaging, and careful product handling.
Try your shoes with care.
Use a clean indoor surface until you are certain the fit and style are right for you.
Return Window
30 Days
Shipping
Free
Delivery
3–5 Days
Support
24/7
The Return Path
A Clear Process For Fit, Finish, And Peace Of Mind
Whether you ordered ballet flats for daily dressing, pumps for an evening look, walking shoes for comfort, or sandals for warm-weather plans, the return and exchange process is designed to be direct, organized, and easy to follow.
Prepare The Shoes
Place the shoes back in their original box and protect the box inside a shipping mailer or outer carton. Please do not tape or label the shoe box directly.
Send Your Request
Share your order number, email address, item name, and whether you prefer a return or exchange. This helps our team review your request accurately.
Receive Resolution
Once the returned item is received and inspected, eligible refunds or exchange support will be processed according to the condition of the product.
Condition Standards
What Keeps A Return Eligible
Footwear is personal: the way a heel feels, how a flat flexes, how a boot fits at the calf, or how a sandal frames the foot can change the entire experience. To keep the process fair for every customer, returned shoes must arrive in a condition suitable for review and resale.
Unworn And Unmarked
Shoes should show no outdoor wear, sole marks, scuffs, stains, creasing from use, fragrance, pet hair, or signs of extended try-on.
Original Packaging Included
Please include the original shoe box, dust bag if provided, protective inserts, tissue, tags, and any included accessories.
Careful Indoor Try-On
We recommend trying shoes on carpet or a clean indoor surface until you are confident in the fit, height, and comfort.
Protected Return Parcel
The shoe box must be placed inside a protective outer package. Shoe boxes returned as the shipping container may be declined.
Policy Details
Refunds, Exchanges, And Item Review
Our team reviews each return carefully because footwear condition matters. The guidance below helps protect your order, your refund eligibility, and the next customer’s experience.
Refund Review
Eligible refunds are reviewed after your returned item arrives and passes inspection. Refunds are generally issued to the original payment method used at checkout. Processing time may vary depending on your bank, card provider, or payment service.
- Items must be returned within the 30-day return window.
- Original shipping upgrades, gift services, or special handling fees may not be refundable when applicable.
- Items returned worn, damaged, incomplete, or without proper packaging may be rejected or adjusted.
- Discounted orders are refunded based on the final amount paid after automatic discounts.
Exchange Support
Exchanges are available for eligible items when a different size, style, or color is available. Because women’s footwear can sell through quickly, exchange availability is not guaranteed until your request is reviewed.
- Exchange requests should include the preferred size, color, or replacement style.
- If the requested replacement is unavailable, our team may help with a return resolution instead.
- Exchange items must meet the same unworn and complete packaging standards.
- For urgent occasion wear, we recommend placing a new order while your return is being reviewed.
Final Sale And Exceptions
Certain items may be excluded from return or exchange when marked final sale, heavily used, altered, damaged after delivery, or returned outside the stated window. Items affected by hygiene concerns, missing components, or non-original packaging may also be declined.
- Final sale items are not eligible unless required by applicable law.
- Products with visible outdoor sole wear cannot be accepted as new-condition returns.
- Items damaged by improper packing during return transit may not qualify for a full refund.
- Gift returns may require additional order information before review.
Damaged Or Incorrect Items
If your order arrives damaged, incomplete, or different from what you purchased, please document the issue before wearing or using the item. Clear photos help our team review the concern and provide a suitable resolution.
- Keep the shoes, packaging, labels, and delivery materials until the review is complete.
- Send photos of the product, packaging, and any visible issue as soon as possible.
- Do not attempt repairs or modifications before our team has reviewed the item.
- Resolution options may include replacement support, return approval, or further inspection.
Expected Rhythm
What Happens After Your Request
The timeline below shows the usual return journey. Exact timing can vary depending on carrier movement, inspection volume, and payment provider processing.
Request Review
Our support team checks your order information, return window, product type, and requested resolution before providing next-step guidance.
Parcel Transit
Your return should be packed securely and sent according to the provided instructions. We recommend keeping the tracking information until your resolution is complete.
Item Inspection
Returned footwear is inspected for wear, packaging, accessories, condition, and completeness. This step helps keep our return process fair and consistent.
Final Resolution
Eligible refunds, exchanges, or follow-up support are handled after inspection. Refund posting times depend on the original payment provider.
Before You Send It Back
Protect The Shoe Box Like The Product
The original shoe box is part of the product presentation. To prevent return damage, place the shoe box inside a separate shipping package. Returns sent with labels, tape, postage, or writing directly on the original shoe box may not pass inspection.
Questions
Common Return Questions
These answers cover sizing, packaging, exchanges, discounts, and footwear condition. All question panels are closed by default so the page stays clean and easy to browse.
Can I return shoes after trying them on?
Yes, as long as the shoes are only tried on carefully indoors and remain unworn, clean, undamaged, and complete with the original packaging. We recommend trying footwear on carpet or another clean surface.
Can I exchange for a different size?
Size exchanges may be available when the requested size is in stock and the returned item meets all eligibility requirements. Please include your order number and preferred replacement size when submitting your request.
Are sale items eligible for return?
Promotional items may be eligible unless they are marked final sale or otherwise excluded. Any refund is based on the final amount paid after automatic discounts, including subscriber discounts or selected promotional discounts.
What if my item arrives damaged or incorrect?
Please keep the item and packaging, take clear photos, and contact support before wearing or using the shoes. Our team will review the issue and provide the appropriate next steps.
Do I need the original shoe box?
Yes. The original shoe box, inserts, tags, and included accessories should be returned whenever applicable. The shoe box should also be protected inside an outer shipping package.
How long does a refund take?
After the return is received and approved, refund timing depends on your bank or payment provider. Some providers post refunds quickly, while others may require additional business days.
Support
Need Help With A Return?
Our customer care team is available 24/7 to help with return eligibility, exchange options, damaged item review, order details, and product condition questions. Please include your order number so we can assist you efficiently.
Business Name
Solmira
Support Email
support@solmira.quest
Support Phone
+1 (252) 255-8006
Business Address
6743 Go Dr, Charlotte, NC 28215, United States