Free Shipping
All products ship free, so the price you see at checkout is easier to understand and plan around.
Solmira customer care
Shipping Information
Every Solmira order is prepared with a careful, customer-first rhythm: clear confirmation, thoughtful handling, free shipping on every product, and a 3–5 business day delivery window designed for modern women shopping everyday shoes, refined heels, seasonal sandals, elegant boots, and occasion-ready footwear.
3–5 Business Days
Most orders are delivered within 3–5 business days after order processing and carrier movement begin.
Order Updates
Confirmation and shipping updates help you follow your order from checkout to arrival.
Support Available
Our customer care team is available 24/7 to help with shipping questions and order concerns.
How your order moves
A clear shipping rhythm from checkout to doorstep.
Solmira ships women’s footwear with a practical, transparent process. Whether your order includes ballet flats, loafers, walking shoes, pumps, strappy sandals, ankle boots, knee-high boots, or wedding guest heels, the goal is to keep each step easy to follow.
Order Confirmation
After checkout, your order information is recorded and an order confirmation is sent to the email address entered during purchase. Please review your name, shipping address, product style, size, and email details as soon as possible.
Preparation Review
Your footwear order is prepared for shipment with attention to style, size, and order details. This stage helps reduce avoidable shipping issues before the package is passed into the delivery process.
Carrier Movement
Once the order is on its way, tracking details may become available as the carrier scans and moves the package. Tracking pages can sometimes take time to refresh after the first update is created.
Delivery Arrival
Most orders arrive within 3–5 business days. Please check around your mailbox, front door, building desk, parcel room, or safe delivery area if the carrier marks the package as delivered.
Shipping promise
Built for women who shop with purpose.
A great pair of shoes often arrives for a specific reason: a work week, a weekend plan, a warm-weather trip, a wedding invitation, a polished evening, or a daily routine that needs more comfort. Solmira keeps the shipping experience straightforward so your focus stays on fit, styling, and where you plan to wear your next pair.
Delivery window
Orders are expected to arrive within 3–5 business days after processing and carrier movement. Business days generally exclude weekends and major holidays.
Shipping cost
Solmira provides free shipping on all products, including everyday flats, loafers, casual sneakers, heels, boots, sandals, and occasion footwear.
Order support
If your order details need review, our support team can help check the information available for your purchase and guide you through the next step.
What to know before delivery
Practical details that help prevent delays.
The most reliable shipping experience starts with accurate checkout information. A complete delivery address, reachable email, and correct product selection help your order move more smoothly.
Address Accuracy
ImportantPlease enter your full street address, apartment or suite number, city, state, ZIP code, phone number, and email address carefully. An incomplete or incorrect address can cause delivery delays, carrier exceptions, failed delivery attempts, or returned packages.
Tracking Updates
HelpfulTracking information may not update instantly. In many cases, a carrier label or shipment notice appears before the first physical scan. Please allow time for the carrier system to refresh as the package enters the delivery network.
Split Shipments
PossibleIf an order contains multiple footwear styles or sizes, items may arrive in separate packages. Split shipments help reduce unnecessary delays when one pair is ready to move sooner than another.
Delivery Exceptions
ReviewWeather, carrier volume, building access issues, incorrect address details, holiday traffic, or local delivery restrictions can occasionally affect delivery timing. If an exception appears, review the tracking page and reach out if more help is needed.
Delivery readiness
Small details make a smoother arrival.
Before your package arrives, we recommend checking that your delivery location is secure, accessible, and easy for the carrier to identify. For apartments, offices, gated homes, and shared buildings, include any required unit, suite, floor, buzzer, front desk, or parcel room information at checkout.
Residential Delivery
Check porches, side doors, mailbox areas, and other safe drop spots if tracking shows delivered.
Business Delivery
Ask reception, mailroom staff, or building management if your package was accepted on your behalf.
✓
Use a dependable email address.
Your confirmation and shipping updates are sent to the email address used at checkout, so it should be one you can access easily.
✓
Review your footwear selection.
Confirm the style, size, color, and quantity before placing your order, especially for heels, boots, sandals, and occasion styles.
✓
Watch for carrier scans.
Tracking pages can update at different moments during transit. Refresh the page later if the first update appears limited.
✓
Prepare a safe receiving area.
A secure delivery location can help protect your order once the carrier marks the package as delivered.
How much does shipping cost?
Shipping is free on all Solmira products. This applies across our footwear categories, including ballet flats, loafers, walking shoes, casual sneakers, block heels, minimal pumps, ankle boots, knee-high boots, strappy sandals, evening shoes, and wedding guest heels.
How long does delivery usually take?
Orders are expected to arrive within 3–5 business days after processing and carrier movement begin. Business days generally do not include weekends or major holidays. Some carrier conditions may affect the exact arrival date.
Why has my tracking number not updated yet?
Tracking can take time to refresh after a shipping notice is created. A label or tracking number may appear before the first carrier scan. If the page does not show movement right away, check again later for updated scan activity.
Can I change my shipping address after placing an order?
Address changes are time-sensitive and may not be possible once an order has entered preparation or carrier movement. If you notice an address issue, contact support as soon as possible with your order information and the corrected address.
What should I do if tracking says delivered but I do not see the package?
First check nearby delivery areas, mailboxes, front desk locations, parcel lockers, side doors, and secure drop spots. For apartments or offices, ask building staff or neighbors if the package was received. If it still cannot be located, gather your order details and tracking information before contacting support.
Will all items in my order arrive together?
Some multi-item orders may arrive separately. If your order includes different footwear styles, sizes, or categories, separate packages may help certain items move sooner. Tracking information may be provided for each shipment when applicable.
What happens if my package is returned because of an address issue?
If a carrier cannot complete delivery because the address is incomplete, incorrect, inaccessible, or refused, the package may be returned or delayed. Support can review available order details and help explain the next available step.
Do promotional discounts affect shipping?
Promotional offers do not remove the free shipping benefit. Email subscribers receive an automatic 15% sitewide discount after successful subscription, selected promotional products may receive an automatic 20% discount, and shipping remains free on all products.
Need order help?
Support is available 24/7.
If you need help with a shipping question, order status, tracking update, delivery concern, address issue, or product arrival detail, please include your order number and the email address used at checkout so our team can review your request more efficiently.
Solmira support
support@solmira.quest
+1 (252) 255-8006
6743 Go Dr Charlotte, NC 28215 United States
Contact Support